Privacy Policy

  1. PRIVACY POLICY

1.1 Introduction

Shaiglo Inc. (“we,” “us,” “our,” or “Shaiglo”) operates the website shaiglobeautycare.com and is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our skincare products.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our website immediately.

1.2 Information We Collect

Personal Information:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment card information (processed securely through Stripe)
  • Order history and purchase records
  • Communication preferences
  • Account credentials (if you create an account)

Non-Personal Information:

  • Browser type and version
  • Device information (type, operating system, screen resolution)
  • IP address and general geographic location
  • Pages visited and time spent on site
  • Referring website addresses
  • Search terms used to find our website
  • Cookie identifiers and similar tracking data

Information from Third Parties: We may receive information about you from third-party services including payment processors, shipping carriers, marketing platforms, and fraud prevention services.

1.3 How We Use Your Information

We use collected information for the following purposes:

Order Processing & Fulfillment:

  • Processing and completing your orders
  • Arranging shipping and delivery
  • Communicating order status and updates
  • Processing payments and preventing fraud
  • Managing returns and refunds

Customer Service:

  • Responding to inquiries and support requests
  • Resolving disputes and troubleshooting issues
  • Providing product information and recommendations

Marketing & Communications:

  • Sending promotional emails about new products, sales, and special offers
  • Conducting surveys and gathering feedback
  • Personalizing your shopping experience
  • Sending newsletters and company updates

Business Operations:

  • Improving website functionality and user experience
  • Analyzing customer behavior and preferences
  • Preventing fraudulent transactions
  • Complying with legal obligations
  • Maintaining business records

1.4 Legal Basis for Processing (for Canadian & EU Customers)

We process your personal data based on:

  • Contractual Necessity: To fulfill orders and provide services you’ve requested
  • Legitimate Interests: To operate our business, prevent fraud, and improve our services
  • Consent: For marketing communications (which you may withdraw at any time)
  • Legal Compliance: To meet tax, accounting, and regulatory requirements

1.5 Information Sharing & Disclosure

We Do Not Sell Your Personal Data.

We may share your information with trusted third parties only as necessary:

Service Providers:

  • Payment Processing: Stripe (for secure payment transactions)
  • Shipping: UPS and other carriers (to deliver your orders)
  • Email Marketing: Mailchimp or similar platforms (for newsletters and promotions)
  • Analytics: Google Analytics (to understand website usage)
  • Customer Support: Help desk software providers
  • Fraud Prevention: Services that help detect and prevent fraudulent activity

Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity.

1.6 Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or reporting requirements (typically 7 years for financial records)
  • Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

1.7 Cookies & Tracking Technologies

What Are Cookies? Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (shopping cart, checkout)
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity to deliver relevant advertisements

Managing Cookies: You can control cookies through your browser settings. However, disabling cookies may affect website functionality, including your ability to make purchases.

Third-Party Cookies: Our website may contain links to third-party sites and may use third-party analytics tools. These parties have their own privacy policies, which we encourage you to review.

1.8 Your Privacy Rights

For All Customers:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing emails at any time

For Canadian Customers (PIPEDA): You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we’ve violated your privacy rights.

For California Residents (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your rights

For EU/UK Residents (GDPR):

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent at any time

Exercising Your Rights: To exercise any of these rights, contact us at info@shaiglo.ca. We will respond within 30 days of receiving your request.

1.9 Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

1.10 Children’s Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will promptly delete it.

1.11 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. We ensure appropriate safeguards are in place for such transfers.

1.12 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when changes were made. Continued use of our website after changes constitutes acceptance of the updated policy.

1.13 Contact Us Regarding Privacy

For privacy-related questions or concerns:

Shaiglo Inc.
Suite 470, 1-200 North Service Road W
Oakville, ON L6M 2Y1
Canada
📧 info@shaiglo.ca

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