Shipping Policy

3.1 Shipping Regions

Shaiglo Inc. currently ships to:

  • All provinces and territories in Canada

  • All states in the United States

We do not currently offer international shipping outside North America. If you attempt to ship to an unsupported region, your order will be cancelled and refunded.

3.2 Order Processing Times

Standard Processing: Orders are processed within 1–3 business days (Monday–Friday, excluding Canadian statutory holidays) from order confirmation.

Extended Processing: During peak seasons (holidays, promotional events, new product launches), processing may take 3–5 business days. Customers will be notified of any significant delays.

Processing Time Excludes:

  • Weekends and holidays

  • Transit and delivery time

Order Cut-Off: Orders placed after 2:00 PM EST are processed the next business day.

3.3 Shipping Carrier & Methods

Primary Carrier: All orders are shipped via UPS (United Parcel Service).

Available UPS Shipping Methods:

  • UPS Standard – Economical ground shipping

  • UPS Expedited – Faster delivery than Standard

  • UPS Express Saver – Guaranteed end-of-day delivery (faster option)

  • UPS Express – Fastest delivery option (next-business-day to select locations)

Shipping methods, availability, and pricing are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping speed

3.4 Estimated Delivery Times

Delivery timelines begin after the order has shipped, not on the date the order is placed.

Canada:

  • UPS Standard: 2–7 business days

  • UPS Expedited: 1–3 business days

  • UPS Express Saver: 1–2 business days

  • UPS Express: 1 business day

United States:

  • UPS Standard: 3–10 business days

  • UPS Expedited: 2–5 business days

  • UPS Express Saver: 1–3 business days

  • UPS Express: 1 business day

Please Note:

  • Delivery times are estimates, not guarantees

  • Remote or rural locations may experience longer transit times

  • Delays caused by weather, customs, carrier issues, or force majeure are beyond our control

3.5 Shipping Costs & Free Shipping

Shipping charges are calculated automatically at checkout based on:

  • Delivery address

  • Package size and weight

  • Selected UPS shipping method

Free Shipping Policy

  • Orders with a subtotal of CAD $100 or more qualify for free shipping

  • Free shipping is provided via UPS Standard only

  • Free shipping applies automatically at checkout when eligibility requirements are met

Important Notes on Free Shipping:

  • Customers may choose faster UPS services (Expedited, Express Saver, or Express) at an additional cost

  • Free shipping cannot be combined with expedited or express delivery methods

  • The shipping method for free shipping orders cannot be changed after the order is placed

3.6 Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email

  • Your UPS tracking number

  • A link to track your shipment

Tracking details may take 24–48 hours to become active in the UPS system.

3.7 Delivery & Signature Requirements

Standard Delivery: Most shipments do not require a signature and may be left at the delivery address unless:

  • The carrier determines the area is unsafe

  • The shipment value exceeds carrier thresholds

  • A signature is requested by the customer

Missed Deliveries:

  • UPS may leave a delivery notice

  • Redelivery or pickup can be arranged directly with UPS

  • Packages returned after multiple failed attempts may be sent back to us

Address Accuracy: Customers are responsible for providing accurate shipping information. Shaiglo Inc. is not responsible for:

  • Delays or losses due to incorrect addresses

  • Address correction fees charged by the carrier

  • Packages delivered to the address provided by the customer

3.8 Customs, Duties & Taxes (Canada–USA Shipments)

US-bound shipments may be subject to:

  • US customs clearance procedures

  • Import duties or taxes assessed by US Customs

  • Customs brokerage fees charged by UPS

These fees are not included in product or shipping prices and are the responsibility of the recipient.

Customs processing may cause delays beyond our control.

3.9 Undeliverable Packages

Packages returned due to:

  • Incorrect or incomplete addresses

  • Refused delivery

  • Failure to collect after delivery attempts

Customers may choose to:

  • Pay for reshipping to a corrected address, or

  • Receive a refund minus original shipping costs and a 15% restocking fee

3.10 Lost or Damaged Shipments

Lost Packages:
If tracking shows “delivered” but the package is missing:

  • Check with neighbors or household members

  • Verify the delivery address

  • Contact UPS to initiate a claim

  • Notify us at info@shaiglo.ca for assistance

Damaged Packages:

  • Photograph the damaged packaging and product

  • Contact info@shaiglo.ca within 48 hours of delivery

  • We will review and arrange a replacement or refund where appropriate

3.11 Shipping Restrictions

We do not ship to:

  • P.O. Boxes (depending on UPS service)

  • Military APO/FPO addresses

  • International destinations outside Canada and the USA

  • Freight forwarders (at our discretion)

3.12 Contact Us About Shipping

For shipping-related questions:

Shaiglo Inc.
📧 info@shaiglo.ca
Suite 470, 1-200 North Service Road W
Oakville, ON L6M 2Y1
Canada

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